Proactive Support
This involves constant monitoring of your systems so that we can overcome any possible issues before they arise. This is an excellent package for organisations that need high availability and resilience.

Reactive Support
The e-DBA team will support your environment when possible issues are raised by the client. This gives clients a low cost of entry into remote support services and has the flexibility of being able to be upgraded or modified at any time.

These two options are then able to be modified to suit individual customer requirements. Typical options available are 24/7 support, monthly or quarterly health checks, tuning and diagnostics and upgrade services. These options can all be purchased as part of an overall package or on a ad hoc basis.

Holiday, Sickness and Temporary Cover
e-DBA utilises a unique Time Slice model, which is fused to our own Edge monitoring and support tools. This means that we can be ready to support your Oracle systems at a moments notice, for sickness cover, planned holiday cover or temporary help to support and roll-out systems.

Our Uniqueness
With e-DBA, you are not just a number. With us, you get fast response, a dedicated primary and secondary DBA, and the knowledge that comes from not one, but a team of DBAs handling the whole spectrum of database applications. We are part of your team.

e-DBA support gives organisations the advantages of having a team of DBA’s but without the inherent management and cost implications.

We use our expertise and experience to help build resilience within the systems we maintain. Several of e-DBA’s customers have stayed with us since the company was formed endorsing the high service standards enjoyed and conforming the validity of e-DBA’s vision.

At e-DBA we recognise that no environment is exactly the same and each organisation may have different needs in terms of levels of service. Due to this all our support packages are based on different levels and then customised to meet individual client needs.